Your (BUYER) credit card will be charged upon checkout, NOT when the item ships, which could be 18 - 21 days AFTER it is ORDERED. Normal processing time is 18-21 days possibly sooner. BUYER agrees to these terms by deciding to purchase from Dies By Dave (SELLER).
*INTERNATIONAL CUSTOMERS* - Packages may take between TWO (2) - TWELVE (12) weeks to arrive. Please do NOT order if this time frame is not acceptable. Unfortunately, I have no control over delays caused by customs/duties and the postal system. BUYER agrees to these terms by deciding to purchase from Dies By Dave (SELLER).
It is the BUYERS responsibility to contact their local post office if there is an issue with the order using the tracking number provided when the order is shipped from Dies By Dave (SELLER). Once the order is packed and hand delivered to the Post Office, it is out of the SELLERS control. There could be a slight delay between the tracking delivery date and when you actually receive the item. This is a discrepancy on the USPS side. It has nothing to do with when the SELLER hand delivered the order to the Post Office to begin its journey to BUYER. The BUYER agrees to perform due diligence in retrieving their order just as SELLER has done in preparing the shipment and making sure it arrives to the post office. BUYER agree to these terms by deciding to purchase from Dies By Dave (SELLER).
Ownership of packages turned over to USPS transfers to the BUYER. SELLER is not responsible for lost, held, or damaged packages. SELLER is not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. INSURANCE or SIGNATURE CONFIRMATION is available to add to any order, and is recommended for any order you can't afford to lose. SELLER will not be responsible for replacing lost, delayed, damaged or stolen packages shipped via First Class Mail.
SELLER is responsible for BUYERS order until it reaches the Post Office. After that, it is out of SELLERS control and it is recommend that you select Insured Shipping or Signature Confirmation Shipping Rates prior to checking out. Insurance is to protect against loss or damage during shipping. If BUYER chooses not to purchase insurance and order is lost or damaged by USPS, BUYER cannot provide a refund. All purchases are shipped by USPS and insured through USPS.
In the case that your shipment is lost or damaged in transit; BUYER is RESPONSIBLE TO FILE THE CLAIM WITH USPS. SELLER is NOT responsible for lost packages during transit.
ONCE ORDERS LEAVE OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!
BUYER agrees to these terms by deciding to purchase from Dies By Dave (SELLER).